Return Policy

Return & Refund Policy

At Darkingwings, we are committed to providing high-quality products and ensuring customer satisfaction. Please review our Return & Refund Policy below to understand your options and responsibilities.

1. Our Commitment to Quality and Your Satisfaction

We stand behind the quality of every product we offer. In the unlikely event that you receive an item that is damaged, defective, or incorrect due to an error on our part, we are here to assist you and ensure the issue is resolved promptly.

2. General Return & Exchange Policy (Non-Damaged / Non-Defective Items)

Due to hygiene standards, product integrity, and the nature of our consumable products, we generally do not offer returns, exchanges, or refunds for items that have been correctly delivered and are free from defects or damage.

Please ensure you review product details carefully before placing your order.

3. Refund Policy (Applicable Only for Damaged, Defective, or Incorrect Items)

We offer a full refund or replacement if your product arrives damaged, defective, or if you receive an incorrect item due to an error on our part.

Reporting Period: You must report damaged, defective, or incorrect items within 48 hours of receiving your order.

Evidence Required: Clear photographic or video evidence of the issue must be provided when contacting us.

Refund Method: Once your claim is reviewed and approved, a full refund will be issued to your original method of payment. Refunds are typically processed within 7 business days after we receive the returned item (if a return is required) and verify the issue.
You will receive an email confirmation once your refund has been processed.

4. Refunds (For Approved Claims)

After final approval, refunds will be processed within 5–7 business days to your original payment method.

Please note that your bank or credit card provider may require additional time to post the refund to your account.

5. Contact Us

If you have any questions or need assistance with a return or refund request, please reach out to us:

Email: Info@darkingwings.com